Quality Feedback

Happy Customers:

“Thanks for working with us to expedite these parts and align our inspection methods! “

“Thank you very much. Please thank your team for expediting this order!”

“Wow!!! Thank you very much!! That is great. Please thank your team for me!!!”

“Please extend our thanks to Lee and your Production Team for working so diligently to turn these around for us so quickly.  We truly appreciate your efforts!”

“My friend, I honestly cannot tell you just HOW MUCH I truly appreciate you guys!!  Honestly… I hate to ask for favors like that.  You are such a great group of folks.”

“Just a note of thanks for the great service from the team at Arc.  ….. You and your team did a great job with planning, tooling, EDM, and the subsequent inspection.  Again – many thanks for the effort.”

“Thank you for getting these hardware to us on time! I appreciate it!”

“Thank you for working on such a difficult part.”

Auditor remarks:

“Outstanding Production Process…Operators well-trained; a lot of awareness… They understand process manufacturing and the impact on the customer … Frank, open and honest – a fantastic crew!” – AS9100 Auditor

“Work Instructions are well-put together; great photos… some of the best I’ve seen” — Nadcap Auditor

“Impressive company” “Outstanding” “Doing so much right” “Awesome” — AS9100 Auditor

“New operator did an exceptionally good job… Good training” — AS9100 Auditor

“Overall comprehensive documentation of all QMS activities is excellent” — AS9100 Auditor

“This audit went extremely well, with no concerns or nonconformance cited.” – Customer audit

“Manufacturing is neat, orderly and disciplined” — Nadcap Auditor

“Operators interviewed are very competent” — Nadcap Auditor

“I typically write 7-8 findings; [your audit result of] no findings is VERY rare” — Nadcap Auditor

“Excellent job!  …Internal audit program is comprehensive; …Lots of good processes”; complemented the cross-sharing of processes/personnel between plants; “Corporate Improvement Log – an excellent tool”; Complemented the hands-on involvement of the corporate team – ISO 9001:2015 Auditor

“One of the best Quality Management Systems I audit”  — AS9100 Auditor

“Documentation is outstanding”  — AS9100 Auditor

“Congratulations – an outstanding audit”  — AS9100 Auditor

“Only one other audit this year with no NCR’s, and first ever where PEAR’s were all rated [at the highest possible level]!”  — 2015 AS9100 Auditor